Successful health care managers are not simply educated but possess specific traits to assist them with their jobs. Some of the traits are inherent whereas others can be learned. If you want to be a successful health care manager you should attempt to cultivate the following skills to advance in your career.
Ability to Project Future Scenarios
Health care is changing and it needs leaders that can understand the changes, how they will affect the market and project possibilities for the next chapter in health care. This can only be achieved by constantly assessing data, performance and the industry and then decisively making a change once all solutions and scenarios have been exhausted.
Passionate about the Position
Employees, board members and patients can all tell when someone is enthusiastic about their job or just there for they paycheck. The only way managers can become successful is by embracing the job. That does not mean that they are happy with their job 100% of the time, but passion is the one thing that will sustain them when the going gets tough. Sometimes it is the only thing that separates a quitter from someone who decided to soldier and wait for a brighter future.
Pays Attention to the Bottom Line
Health care managers must be financially aware of their organization. Organizations want results and if a health care manager cannot stop a hospital from hemorrhaging money, or has no clue that the company is even hemorrhaging money, then that manger is one step closer to being ushered out the door. The bottom line is almost as important as passion and it can save a job or lose a job in a very short amount of time.
Patient Friendly and Understands Customer Service
Health is a service industry and its heart lies solely with the patients. A good understanding of great customer service and how to enact it is a must. Learn what works from organizations with impeccable customer service as well as bad customer service. Many teaching hospitals stress the importance of bedside manners. However, health care managers should be just as proficient or more in projecting positive bedside manners than the medical doctors.
Enact Change through Leadership
Good leadership involves being a good leader. The best leaders are able to enact change even when their teams may not be completely on board. Leaders must be able to come into new environments and convince people that the changes they want to make are for the good of the organization. Effective leaders sit back, collect data, make a plan and then watch the plan unfold. Yes, there will be some that are resistant to change but the right leader will be able to find a solution for the organization’s needs.
Tomorrow’s successful health care leaders are taught today. They understand a myriad of potential issues within the industry and are keen to learn everything there is to know and develop talent to help them succeed at the next level. Successful managers know that they must balance quantitative skills with qualitative skills to be a well-rounded and effective health care manager.